Job Description

Licensed Refrigeration/Hot Side/Mechanic Technician

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Position Overview

As a Service Technician, you will serve as a trusted advisor to commercial customers by providing expert troubleshooting, repair, and preventative maintenance on a wide range of refrigeration and foodservice equipment. You will support restaurants, supermarkets, hotels, hospitals, and other commercial facilities by delivering innovative service solutions that help prevent equipment failures and ensure operational uptime.

Key Responsibilities

• Service, diagnose, and repair commercial/supermarket refrigeration systems including walk-in coolers and freezers, reach-ins, rack systems, and self-contained units.
• Perform troubleshooting, repairs, and preventative maintenance on commercial foodservice equipment including refrigeration, cooking equipment, beverage equipment, and dish machines.
• Independently diagnose, troubleshoot, and resolve issues with medium- and low-temperature refrigeration equipment.
• Read and interpret diagrams, schematics, and technical documentation.
• Perform routine and preventive maintenance to ensure reliable system performance and customer satisfaction.
• Follow all safety protocols when working with refrigerants, electrical systems, pressurized steam, open flames, heated surfaces, and moving mechanical parts.
• Maintain accurate service records, documentation, and repair reports.
• Deliver outstanding customer service and maintain professional communication with clients.
• Participate in a 24/7 on-call rotation, including nights and weekends; occasional overnight travel required.
• Drive and work safely using proper PPE, tools, and company procedures.
• Support other geographic service areas as needed.
• Perform additional duties as assigned by the Supervisor.

Required Qualifications

• 3+ years of commercial HVAC/Refrigeration experience.
• 3+ years working with rack refrigeration systems.
• Proven ability to independently diagnose, troubleshoot, and repair refrigeration and mechanical systems.
• Technical training through apprenticeship, trade school, RSES, or equivalent hands-on experience.
• MA D1/S2 License (if applicable to region).
• High School diploma or equivalent.
• Valid driver’s license with a clean driving record.
• EPA Certification.
• Minimum one (1) year of technical experience in refrigeration, appliance repair, kitchen equipment, HVAC, or military equivalent.
• Ability to participate in emergency on-call rotations.
• Ability to work in environments involving heat, cold, steam, electrical risk, and mechanical hazards.
• Ability to kneel, bend, squat, push, pull, reach, and lift up to 70 lbs.
• Ability to work on ladders, roofs, and occasionally in high or precarious locations.
• Must be eligible to work without immigration sponsorship.

Preferred Qualifications

• Experience with refrigerants such as R507, R404A, R448A, R449A, and CO₂ systems.
• Relevant technical training, certifications, or licenses (EPA, CFESA, advanced refrigeration certifications).
• Commercial cooking equipment repair experience.
• Strong mechanical aptitude and the ability to work independently with minimal supervision.
• Willingness to support additional service territories.

What’s in It for You

• Comprehensive on-the-job and ongoing training with opportunities for advanced certifications.
• Company-provided service vehicle, fuel card, laptop/tablet, and cell phone for business use.
• Full benefits package including 401(k), pension, and paid time off available from day one.
• Independent work environment with the ability to plan your own schedule.
• Career growth opportunities, including advancement to senior technician or management roles.

About Smart Care

Smart Care is a national repair and service provider for commercial foodservice, refrigeration, and cold storage equipment. Our offering of comprehensive mechanical services includes hot side cooking equipment, stand-alone refrigeration, specialty coffee and beverage, complex rack refrigeration and HVAC.

Smart Care is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected class status. All qualified individuals are encouraged to apply. If you need a reasonable accommodation with respect to Smart Care’s application or hiring process due to a disability, please contact the Human Resources department at HR@smartcaresolutions.com.

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