Job Description

Are you looking for more?

At Mohawk Industries, we’re committed to more – more customer solutions, more process improvements, more sustainable manufacturing and more opportunities for our team.

As a Fortune 500, global flooring leader with some of the best-known brands in the industry, Mohawk is a great place to start or develop your career with an emphasis on more of what’s important to you. Whether you want to lead more, innovate more, learn more or create more, you can find your more with Mohawk.

What we need:

The Fashion Director is a senior-level manager that proactively leads a Field Sales team in sales strategies to drive revenue and customer satisfaction to meet organizational objectives. This role will create strategies to drive sales, expand market share, and ensure customer satisfaction within a geographic area to meet operational goals including annual sales, margin targets, and operating income.

What you'll do:

· Routinely participate in sales calls with the Field Sales team member to supplement selling efforts.

· Collaborate with Sales Operations and Sales leadership to develop and manage sales forecasting and targets for the geography and field sales team members.

· Build and maintain relationships with key customers with the geography and collaborate with sales representatives to address any needs or issues of key accounts.

· Conduct market analysis to understand local trends, competition, and customer behavior, using insights to adopt sales strategies and approaches to drive sales.

· Collaborate with Sales Operations and Sales leadership to optimize geographic assignments for Field Sales team members to maximize sales opportunities and customer satisfaction.

· Conduct regular sales team meetings to review performance and best practices, share updates, and communicate organizational strategies.

· Serve as an escalation contact for the Field Sales team to help resolve customer issues or concerns.

· Oversee the use of the customer relationship management (CRM) system by Field Sales team to manage customer interactions, sales activities, and pipeline management.

· Monitor Field Sales team members’ selling techniques and customer interactions to evaluate performance and provide constructive feedback on techniques, strategies, and tactics.

· Monitor geographical expense reporting to ensure adherence to budgets and company travel and expense policies.

· Perform other duties as needed.

What you have:

· Bachelor’s degree in a related field preferred.

· 8-10 years’ relevant experience OR equivalent combination of education and experience.

· 3-5 years of management experience.

What you’re good at:

· Develops intermediate understanding of people management practices and managing small teams of direct reports.

· Emerging understanding of broader organizational context and goals.

· Focused on and responsible for their team's productivity and collective impact.

· Excellent communication, problem solving, and organizational skills.

· Able to multitask, prioritize, delegate, and manage time effectively.

· High level of integrity and discretion in handling sensitive and confidential data.

· Proficient using Microsoft Office Suite products.

· Flexible attitude, adaptable to change, team player, and able to handle multiple projects at once.

· High degree of professionalism, judgment, maturity, and resourcefulness in the absence of formalized guidelines and procedures.

What else?

· This employee will be responsible for direct reports.

· Travel required approximately 50% of the time.

· The ability to lift 50 pounds regularly.

Mohawk Industries is a leading global flooring manufacturer that creates products to enhance residential and commercial spaces around the world. Mohawk’s vertically integrated manufacturing and distribution processes provide competitive advantages in the production of carpet, rugs, ceramic tile, laminate, wood, stone and vinyl flooring. Our industry-leading innovation has yielded products and technologies that differentiate our brands in the marketplace and satisfy all remodeling and new construction requirements. Our brands are among the most recognized in the industry and include American Olean, Daltile, Durkan, IVC, Karastan, Marazzi, Mohawk, Mohawk Home, Pergo, and Quick-Step. During the past decade, Mohawk has transformed its business from an American carpet manufacturer into the world’s largest flooring company with operations in Australia, Brazil, Canada, Europe, India, Malaysia, Mexico, New Zealand, Russia and the United States.

Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don’t Work participant.

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