Job Description

**Customer Service Representative II - TruServices** **Location:** Farmington, CT **Schedule:** Monday-Friday | 8:00 AM-4:30 PM | Full-Time **Pay Rate:** $18.00-$21.00/hr **Employment Type:** Long-Term Temp We're hiring a **Contact Center Customer Service Representative** to support the TruServices division, which includes Powertools, Service Agreements, Smart Services, and Consumables. This role is fully on-site and requires strong administrative skills, excellent communication, and a proactive, customer-focused approach. You'll handle inbound and outbound communication, process orders in SAP, and coordinate with multiple internal teams to ensure accurate, timely service delivery. **What You'll Do** + Answer inbound calls, emails, voicemails, and faxes for TruServices. + Monitor shared inboxes and respond promptly. + Process sales orders and documents in SAP with accuracy. + Keep customers updated on order status and complete follow-up as needed. + Research order issues with Technical Service, Purchasing, and Logistics. + Update C4C records, support Zoom outreach, and maintain Power BI KPI reports. + Handle accurate data entry and escalate issues when required. **What You'll Need** + 1+ years of customer service or contact center experience preferred. + Strong administrative, organizational, and communication skills. + Experience with SAP, CRM/C4C, or similar systems is a plus. + Ability to manage multiple tasks in a fast-paced environment. + High attention to detail and accuracy in order processing and documentation. **Benefits** + Weekly pay through direct deposit + Medical, dental, and vision insurance options + Paid holidays and referral bonuses + Long-term and temp-to-hire opportunities + Stable, full-time schedules across multiple shifts + Supportive onboarding and career guidance from your recruiting team If you've worked in customer service, call centers, order processing, administrative support, or any role handling high-volume communication, data entry, or SAP/CRM systems, you'll be a strong fit for this position. As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here ( for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly ® . You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly's Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.

Job Tags

Weekly pay, Full time, Temporary work, Local area, Monday to Friday, Shift work,

Similar Jobs