Job Description

Completes any assigned service calls, or repairs, or installations in a timely manner. Collects payment when assigned. Presents options and pricing to customers as authorized.

• Average 40 hours per week (typically 8:00 a.m. to 5:00 p.m. weekdays)
• Overtime as required -On call over weekends as required
• May work outside, in crawlspaces, closets, and attics
• Work with sheet metal and sharp objects -Lifting and physical exertion required

Duties and Responsibilities:

• Troubleshoot equipment and related job problems
• Present findings and options to customers, providing advise as needed/requested
• Complete approved repairs, improvements, or installations within industry standard hours per repair pricing guide
• Clean equipment/work area -Ensure complete customer satisfaction upon completion 
• Complete all paperwork required by management
• Collect for work performed if required: documents, payment or signatures
• Maintain truck inventory -Keep assigned service vehicle organized and clean
• Track vehicle maintenance and alert management when maintenance is necessary
• Contact the office following the completion of each call, providing requested information regarding the work completed, and receiving dispatch instructions for the next call
• Provide customers with information and pricing on service agreements, accessories, and other comfort improvements
• Provide customers with information on new equipment when repairs exceed specified amount and/or existing equipment exceeds 10 years of age
• Perform equipment installations and /or maintenance work if needed
• Identify and suggest opportunities for quality and cost improvements
• Other duties as needed

Job Requirements:

• EPA certified Preferred
• Ability to push, pull, lift and carry 50LBS capacity
• A valid driver’s license with good driving record as required by the company insurance carrier(s)
• Ability to Drive, walk, go up and down stairs, bend, reach, crawl in small places 
• Ability to speak, write and read English
• Ability to troubleshoot and provide repairs, or service or installations with the quality of excellence required by Total Appliance technician level.
• Two or more years of experience in the direct position applied
• Ability to follow company processes instructions, directions, policies and procedures.
• Standard technician tools required.
• Neat, clean, and professional appearance

Performance Metrics:

• Assignments or calls per day, experience, disposition and teamwork including regards for our organization.
• Meeting or beating industry time standards for assigned work by following company processes, policies, and procedures.
• Accuracy of paperwork and reporting - Collection of documents, signatures or payments for work performed
• Callbacks resulting from misdiagnosis or poor workmanship, “GO-BACKS”
• Complete truck inventory, Truck maintenance, organization, and cleanliness
• Company tool maintenance and condition
• Generated Leads for the Company
• Attendance 

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