Job Description

Job Description

Job Description: The Auto Appraiser is responsible for inspecting evaluating and estimating vehicle damage to determine repair costs in accordance with policy provisions and company guidelines. This role plays a key part in ensuring fair and accurate settlements while delivering exceptional service to policyholders claimants and repair facilities.

Compensation:

• $75000 - $95000/year (based on experience)
• 4 weeks of PTO 9 company holidays
• 401(k) with generous company match
• Full medical benefits

Requirements:

• High school diploma or equivalent required; post-secondary education in automotive repair insurance or a related field preferred.
• 2 years of experience in auto appraising auto body repair estimating or related field.
• Proficiency in auto estimating software (CCC Audatex or Mitchell) required.
• Working knowledge of vehicle construction and repair methods.
• Strong communication negotiation and interpersonal skills.
• Valid drivers license and the ability to travel to inspection sites as needed.
• I-CAR or ASE certifications preferred.
• MA state appraiser license or certification.

Key Responsibilities:

• Conduct physical and/or virtual inspections of damaged vehicles to assess the extent of damage and determine repairability.
• Prepare detailed repair estimates using industry-standard estimating software (e.g. CCC One Audatex Mitchell).
• Negotiate repair costs and terms with body shops and vendors to ensure accuracy and cost-effectiveness.
• Collaborate with claims adjusters to determine total loss vs. repair decisions and support claim resolution.
• Maintain accurate and organized documentation of all appraisals photographs and communications.
• Ensure compliance with all applicable state regulations and internal company procedures.
• Provide excellent customer service by clearly communicating appraisal results and addressing questions or concerns.
• Stay current on industry trends repair techniques and manufacturer guidelines.
• Support fraud detection efforts by identifying suspicious damage patterns or repair practices.
• May participate in catastrophe response efforts as needed.

#LI-CD5

Required Experience:

Senior IC

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