Job Description

GENERAL DESCRIPTION AND PURPOSE:

The Family Abuse Center depends on the Resident Advocates to ensure that our shelter is staffed 24 hours a day, 7 days a week. The primary responsibilities of the Resident Advocates (RA) are to provide crisis intervention and referrals on the 24-hour crisis line and provide resident assistance to those in the 24-hour shelter. R.A’s approve admission to FAC in accordance with policies and procedures, provide front desk coverage (answering incoming calls, assisting residents at front desk, etc.) in between hotline calls as needed, provides shelter intakes to incoming shelter residents and help clients move and settle into shelter and participates in volunteer training when needed. Other duties include crisis intervention, meal preparation, cleaning, giving resources to clients, maintaining client records, and ensuring confidentiality.

Current Need: Must be available overnight shifts, weekends, and over the holidays.

Resident Advocates shifts are 12 hours each: Monday – Friday 8pm-8am, Saturday 8am-8pm; 8pm – 8am, and Sunday 8am-8pm; 8pm – 8am shifts.

QUALIFICATIONS:

The qualifications listed below are representative of the education, experience, skill/ability, and licenses/credentials required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Education:

• High School Diploma or GED

Experience:

• Experience in social or human service field (domestic violence, sexual violence) helpful.

Skills/Abilities:

• Strong oral and written communication skills.
• Strong organizational skills.
• Ability to problem-solve and diffuse conflict under pressure.
• Demonstrate experience and ease working with a diverse population of clients.
• Ability to handle crises with sensitivity and assertiveness.
• Demonstrates effectiveness as a member of a team as well as the ability to work independently and to take initiative.
• Flexibility and ability to prioritize job responsibilities.
• Ability to maintain personal balance and accomplish multiple tasks that require a variety of skills.
• Demonstrates skills of self-direction.
• Light clerical duties.
• Ability to maintain accurate data and documentation of client services.
• Provide and receive supervision.
• Work in basic computer programs such as MS Word & Excel.
• Bilingual is a plus.
• Computer skills; including web browsing, e-mail, Internet, and word processing.
• Understanding of grant implementation.
• Ability to maintain personal balance and accomplish multiple tasks that require a variety of skills.
• Ability to maintain personal balance while accomplishing multiple tasks that require a variety of skills.
• Demonstrates self-direction, flexibility, and the ability to prioritize job responsibilities.
• Ability to provide and receive peer supervision.
• Strong oral communication skills, written communication skills, and organizational skills.
• Ability to maintain accurate data and documentation of client services.
• Proficiency in basic computer programs such as MS Word & Excel.
• Ability to work with the Board of Directors.
• Bilingual preferred.

LICENSES/CREDENTIALS:

• None required

RESPONSIBILITIES:

• Provide direct services to survivors of domestic violence.
• Maintain shelter programming statistics and documentation.
• Maintain a secure, clean and respectful shelter location and work environment.
• Maintain communication with case management team and other shelter staff.
• Believe in and act in accordance with the agency’s mission statement and goals.
• Document all client services.
• Serving some meals, and managing the kitchen in the evening and weekends.
• Cleaning regularly.
• Other duties as assigned by the supervisor.

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