Job Description

Job Description

Become an integral part of our Business Banking team!  This position is an essential part of the team and will support executive, internal, and field communications for the Business Banking CEO and the broader Business Banking organization. 

As the Head of internal, Executive & Field Communications, Chase Business Banking within Consumer & Community Banking you will play a critical role ensuring employees and field leaders receive timely, relevant information and have a clear understanding of business priorities. You will create strategic, audience-focused communication plans that keep employees, executives, and key internal stakeholders engaged and informed. You will be a trusted advisor, working with senior leaders in a highly matrixed organization to develop clear, compelling messaging strategies; plan internal and field events such as town halls, site visits, and conferences; draft and edit senior leader presentations; and manage the distribution of internal communications.

Job responsibilities:

• Partner with senior leaders to develop clear, compelling messages that reflect the vision of Business Banking, enhance leadership presence, and strengthen the employee and field experience.
• Design and implement channel strategies to maximize message delivery and audience engagement, using email, corporate intranet, video, social media, and live events.
• Lead the planning and execution of key employee and field events, including market and client visits, team site visits, quarterly town halls, senior leader conferences, and other leadership gatherings.
• Manage a team of internal writers; provide editing, counsel, and quality control for all communications.
• Partner with PR team to ensure 360 communications as well as manage social media strategy for the Business Banking CEO.
• Measure and analyze the effectiveness of all communication tactics, incorporating best practices and insights into future plans.
• Apply a consistent voice and narrative across all communications, ensuring clarity and alignment with business priorities.
• Prepare briefing materials, presentations, talking points, and scripts for executives for events, town halls, fireside chats, and external engagements.
• Partner and foster collaboration and support the success of the broader communications team.

Required qualifications, capabilities, and skills:

• 10+ years of communications experience in a large matrixed organization; 
• Bachelor’s degree in communications, journalism, public relations, or related field.
• Strong executive presence and experience working with and counseling senior leaders.
• Excellent writing, editing, and presentation skills.
• Expertise in Word, Excel, PowerPoint, and Teams required; additional software skills 
• Strong project management skills, with the ability to handle large-scale, complex projects with discipline and precision.
• Experience leading and developing high-performing communications teams.
• All-around team player who can successfully manage both strategic and tactical deliverables.
• Self-starter who can navigate a dynamic environment with speed, flexibility, and creativity.
• Outstanding judgment, strong attention to detail, and proactive problem-solving ability and resourcefulness.

Preferred qualifications, capabilities, and skills:

• financial services experience 
• Adobe Creative Suite, Canva, AI large language models) 

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

We are here to help you manage your money with checking, savings and credit cards, combining the latest banking technology with comprehensive solutions to meet the financial needs of nearly half of U.S. households.

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