Job Description

Parking Garage Manager

San Antonio, Tx

Salary Based On Experience 

Job Description

As a Facility Manager you will oversee all facets of the parking facility operations which include employee management, customer relations, cash controls, accounts receivable, facility maintenance, special projects and daily operations which may include night and weekend parking events.

Manage a large portfolio including two garages and two surface lots. Downtown area near the River Walk.

Since starting in 1999, Platinum Parking has grown to be one of the leaders in the industry. We now operate over 350 facilities in 12 cities and 7 states. Our growth is a direct result of the hands-on attention to detail that we pay to each and every customer of the facilities we manage.

Job Duties and Responsibilities

• Assist in cultivating a professional, diverse, and customer-focused team
• Ensure that all facilities operate in accordance with company policy and procedures including revenue control, equipment maintenance, proper and accurate signage, and flow of parking operations
• Ensure that daily operations perform in accordance with company policy by ensuring that each location is properly staffed, has required supplies and has set opening and closing procedures
• Manage the business to limit revenue loss, theft or shrinkage of monies or equipment
• Assist in collecting, recording and depositing revenues received at the facility
• Oversees the contract parker program by ensuring customers are properly registered, A/R is billed and completeness on a daily basis
• Gather, review and verify the timely and accurate completion of daily and monthly reports
• Promote a work environment that values integrity, problem-solving, collaboration and transparency
• Review, screen and respond to email, direct mail and telephone calls. Provide prompt, customer oriented service, resolving any issues without executive management involvement whenever possible
• Assist in training tenants and customers with garage online validation program and parking procedures

Qualifications

 Parking Garage Management experience

 Experience with gated equipment and patrol technology is a must.

• Must be able to speak, read, write and understand English
• Proficient in all Microsoft Office programs (Word, Excel, PowerPoint and Outlook) to produce reports and spreadsheets
• Ability to calculate basic mathematical figures in excel such as discounts, interest, commissions, proportions, percentages, and area
• Parking management experience (preferred but not required)
• Ability to read, analyze, and interpret general business documents, procedures or regulations
• Ability to effectively write reports, business correspondence, and procedure manuals
• Ability to communicate effectively at an expert level both verbally and in written form
• Must have a valid driver’s license and the ability to perform errands via personal vehicle
• Drug testing and background check required

Knowledge and Skill Requirements

• Courteous and tactful to patrons, visitors and employees
• Strong analytical skills to gather and summarize data and reports
• Reliable with the ability to work varied and flexible schedule
• Excellent Customer Service Skills
• Leadership skills
• Ability to recognize problems and execute solutions
• Maintain professional appearance and demeanor
• Complete multiple projects simultaneously with a degree of self-direction
• Work well in team environment
• Maintain a reliable and dependable attendance record
• Time management, multi-tasking, and organization skills with strong attention to detail
• Ability to deal with ambiguity and remain calm / maintain positive attitude under pressure

  Education

• Bachelors Degree in Business (Management, Economics, Finance, Communications, Marketing)

  Work Environment and Physical Requirements

• Exposure to car fumes in garage, the elements, and extremes of weather and temperature
• Stand, walk and sit for extended periods of time

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