Make an Impact Where It Matters Most
At Intelliforce, we support missions where reliability, trust, and secure access are non-negotiable. As part of our Multi-Factor Authentication Help Desk team, you’ll play a direct role in protecting national security systems by ensuring users can securely access the networks they depend on every day. This role sits at the intersection of identity management, customer support, and operational security, and it’s a great entry point into high-side systems administration within a mission-focused environment. You’ll work alongside experienced technical teams while building foundational skills that align with Intelliforce’s core competencies in systems engineering, cybersecurity, and secure IT operations.
Schedule and Work Details
Location: Government or Contractor facility in the Ft. Meade, MD area
Schedule: 40 hours per week, normal day-shift hours
Clearance: Active Top Secret Clearance with Full Scope Polygraph required
Telework: Not available
Here’s What Your Day-to-Day Might Include
You’ll support the MFA Help Desk by issuing, maintaining, and tracking authentication tokens across multiple networks. Your work will focus on accuracy, accountability, and customer interaction, ensuring users receive timely support while maintaining strict security standards.
Issue, collect, and manage RSA tokens across distribution sites
Perform basic troubleshooting for MFA and token-related issues
Gather and document technical details for escalation to higher-tier support
Maintain accurate logs, metrics, and reports related to token distribution
Interact directly with technical teams to communicate issues clearly and professionally
Write and maintain standard operating procedures and technical documentation
Contribute to internal knowledge articles and process documentation
Minimum Qualifications
Clearance: Active Top Secret Clearance with Full Scope Polygraph required
Citizenship: Must be a U.S. Citizen
Three (3) years of relevant experience
Education and Experience
Bachelor’s degree in a technical discipline from an accredited college or university
Four (4) additional years of relevant experience may be substituted for a bachelor’s degree, for a total of seven (7) years of experience
Required Skills
Experience working in a customer service-oriented technical environment
Ability to triage issues independently and prioritize workload
Strong organizational and time-management skills
Ability to follow established processes and meet deadlines with minimal supervision
Experience maintaining logs, metrics, or ticketing systems
Familiarity with basic troubleshooting concepts in secure IT environments
Desired Skills
Experience supporting Windows operating systems
Understanding of computer security principles and access control
Experience with scripting or automation tools
Familiarity with documentation standards and SOP maintenance
Technology Environment
This role operates in a secure enterprise environment supporting MFA services across classified networks. Technologies and platforms include Windows operating systems, RSA authentication services, identity and access management workflows, ticketing and logging systems, internal metrics and reporting tools, and secure documentation repositories used to support operational and compliance requirements.
Multiple medical plan options , including ones with zero deductible or premium for employees.
Generous 401(k) with immediate vesting—because your future matters now.
Exciting bonus opportunities , from profit sharing to quarterly awards and President’s Club recognition.
A culture of collaboration, connection, and fun, with regular team activities that go beyond the work.
Ready to grow with purpose?
At Intelliforce, your career will flourish in a place where innovation thrives and people come first. Join us—and let’s build something meaningful together. You can reach us at careers@intelliforce-itsg.com or schedule a call with our Director of Recruitment, just visit this link to view their calendar: .
Equal Opportunity Matters
Intelliforce-IT Solutions Group, LLC is proud to be an Equal Opportunity/Affirmative Action Employer. U.S. Citizenship is required for most positions.
Need accommodations during the application process? We’re happy to help. Reach out to us at Recruiting@intelliforce-itsg.com with your specific request.
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