Job Description

Salary & Hours: $29.5466 (min) to $33.5590 (max) per hour - 40
hours weekly - Must be willing to work any shift, around the clock, and
on holidays when necessary ESSENTIAL DUTIES AND RESPONSIBILITIES
- Receives all oral communications from the public and law enforcement
personnel coming in the Police Station and transmits those requests
for services to the appropriate location, on a call priority basis.
- The dispatcher has the primary responsibility for the initial
deployment of law enforcement personnel and equipment, along with
coordination of other emergency response personnel when necessary.
- Cooperates with all police officers and other dispatchers assigned
to the Communications Center during his/her tour of duty. When
designated by a supervisor, assists with the training of
inexperienced personnel.
- Records all pertinent information such as time, locations and nature
of incident, and action taken as required by current departmental
procedures.
- Responsible for dispatching emergency vehicles and keeping constant
two-way communications with them.
- Acquires a thorough knowledge of the location and layout of streets,
buildings, parks, housing projects and other significant areas of
the community so as to maximize the accuracy and speed of
dispatchers and responses.
- Maintains familiarity with emergency procedures that relate to
matters requiring urgent police, fire or medical attention so as to
be capable of activating them immediately.
- Keeps personnel who have been dispatched on calls fully informed of
all facts affecting the safety and efficiency of their response to
the call.
- Informs the platoon commander when contact with an officer or patrol
cannot be made after a reasonable period of time. In any emergency,
the platoon commander shall be notified immediately.
- Operates computerized equipment to enter and identify stolen motor
vehicles, securities, property, firearms, wanted and missing
persons, hazardous materials, and critical histories.
- Maintains equipment, especially the emergency call lines, in working
order and immediately reports malfunctions or defects to supervisor.
- Performs related clerical duties as needed.
- Under guidelines set forth by the Statewide Emergency
Telecommunications Board, 911 Communication personnel must be
trained and have the "highest level of experience possible within
available resources."
- The emergency medical dispatcher (EMD) is the principal link between
the public caller requesting emergency medical assistance and the
emergency medical service (EMS) resource delivery system. As such,
the EMD plays a fundamental role in the ability of the EMS system to
respond to a perceived medical emergency. With proper training,
program administration, supervision and medical direction, the EMD
can accurately query the caller, select an appropriate method of
response, provide pertinent information to responders, and give
appropriate aid and direction for patients through the caller.
- Through careful application and references to a written, medically
approved emergency medical dispatch protocol, sound decisions
concerning EMS response can be made in a safe, reproducible and non
arbitrary manner.
- Under national standards set forth by the American Society for
Testing and Materials, the Emergency Medical Dispatcher should be a
"specially trained Telecommunicator with specific emergency
knowledge." After completion of a 24-hour training course,
dispatchers are certified to become EMDs, which clearly defines them
as a pre-hospital medical professional.
To see full job description and/or to learn how to apply, please email
Shaun McCarthy at shaun.mccarthy@masshirelowellcc.com

Job Tags

Hourly pay, Immediate start, Shift work,

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