Job Description

In person interview needed. Onsite from day 1

Location: Concord NH

Duration: 12+ months (37.5 hrs/week)

Rate: Open

Responsibilities

• Performs desktop related troubleshooting, including diagnosis, resolution and documentation for all desktop related hardware and software including operating systems, peripherals and application software.
• Assembles, configures, installs and maintains personal computer hardware, software and peripherals. Documents issues for future resolutions.
• Plans, implements, and documents hardware and software installations and upgrades for PCs, including application and communication software.
• Plan and execute moves of large numbers of desktop computers, completing all internal checks and controls.
• Works with other state agencies and vendors to resolve computer hardware and software related problems including warranty services.
• Assists departmental staff, internal customers and the end-user community in technical matters associated with personal computer hardware, software and peripherals and educates on compliance with standards.
• Provides back-up coverage as needed for other DoIT Enterprise Desktop Support (EDS) technical staff.
• Monitors relevant help desk tickets and assigns to self or other appropriate technician for resolution.

Skills Needed

Experience in a technical desktop support role troubleshooting & resolving issues related to hardware, software, OS, peripherals, & applications. Required 3 Years

Experience installing, maintaining, & upgrading PC hardware, software, apps, & peripherals. Required 3 Years

Experience with the support and maintenance of Windows OS Required 2 Years

Experience supporting Win 11 with Active Directory Required 1 Years

Experience working with a help desk ticketing system Required 3 Years

A+ certification or equivalent Nice to have 1 Years

Question 1 Respond to this question with a link to your candidate's LinkedIn Profile.

Question 2 This is a FULLY ONSITE position. Only submit LOCAL CANDIDATES willing to work fully onsite. Remote work WILL NOT be considered. Please confirm you have discussed the fully onsite requirement with your candidate and the candidate accepts this requirement.

Question 3 Resource will be required to attend an in-person interview. Please confirm the resource understands this requirement.

Question 4 Please specify your candidate's FULL ADDRESS of their current residence. (If not specified or if location specified is determined to be untrue at any point during the screening/interview/onboarding process - including during background check where address will be verified - your candidate will not be considered/will be removed from consideration for the position).

Thanks

Himanshu

Himanshu Matta

Technical recruiter

Software People Inc.

himanshu.matta@softwarepeople.us

himanshu.matta@softwarepeopleinc.com

GTALK::Hmatta.spinc@gmail.com

Linked IN:::::

Ph: 631-652-6158 Fax: 631-574-3122

Twitter: Software People @spincjobs

Certifications: NY MWBE, VA SWaM, DE OMWBE, MA MWBE

"Software People, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and/or transgender status, and sexual orientation), national origin, age, disability, genetic information, or against persons who oppose discriminatory hiring practices."

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