COMPUTER SUPPORT SPECIALIST III, Health Sciences IT & EdTech Job at Boston University, Boston, MA

Ujhma2tleTV4bGRJUXErK2czVFViTkZNc1E9PQ==
  • Boston University
  • Boston, MA

Job Description

Boston University Information Services & Technology (IS&T) is seeking applicants with diverse skills and experiences to join our innovative and inclusive community. You will promote partnerships between the Boston University Medical Campus communities and Information Services & Technology. You will provide end-to-end technology support to our clients, demonstrating technical expertise to assess needs and implement solutions. You are one that values the client experience above all, is inventive, functions well in a team-based structure, and ensures technology works for the client, not the other way around. In return, we provide an environment that encourages creativity and collaboration, and a structure that promotes professional growth and career development. You Will: 

  • Advocate for our client's technology needs.
  • Participate in multiple service, platform or project teams as an industry specialist, technical lead, client lead and/or project lead/manager. 
  • Be an application administrator or backup for multiple services. 
  • Provide expert level support for several technologies.
  • Work onsite with the possibility for periodic remote days as coverage allows.
  • Focus is on providing outstanding support through collaboration with our students, faculty, staff, and researchers to update and improve business processes using Information Technology solutions.
  • You may require being on call and working evening, weekend and/or holiday hours.

Required Skills

You Will Have:

  • 3 or more years of experience in a related technology environment.
  • Bachelor's Degree in related field preferred.
  • Experience supporting environments on both Windows and macOS platforms. 
  • Experience with a variety of tools commonly used such as an ITSM ticketing tool, remote assistance, asset management, image and deployment, patching, backup and restore, endpoint protection, and several native and centrally managed encryption solutions required.
  • A valid driver's license.

You Can: 

  • Explain tech clearly and listen with empathy.
  • Deliver patient, professional support every time.
  • Adapt fast and resolves issues efficiently. 
  • Collaborates smoothly with IT and business partners. Boston University offers an excellent benefits package including: Time Off: In addition to PTO and leave policy, BU employees have a paid intersession break and 13 paid holidays. Retirement: University-funded retirement plan with full vesting after 2 years of eligible service. Tuition Assistance Program: Competitive tuition assistance program for yourself and family members. Check out and for more information! Boston University IS&T invests in our staff and their personal and professional growth. We promote staff learning including lunch and learn sessions, an extensive library of online courses, Fun Advisory Board (FAB) arranges a number of events throughout the year and opportunities to engage with peers at NERCOMP and EDUCAUSE events. If you require a reasonable accommodation in order to complete the employment application process, please contact the Equal Opportunity Office at 617-353-6474. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We, at IS&T, appreciate each individual's knowledge, experiences and insights which enhance who we are, and as our DEIA knowledge and practice grows, we will ensure that our Mission, Vision, & Practices remain equitable and welcoming to all.

Job Tags

Full time, Work at office, Weekend work, Afternoon shift,

Similar Jobs

PurchRock

Real Estate Transaction Coordinator Job at PurchRock

 ...PurchRock is a fast-growing real estate investment company specializing in transforming...  .... Position Overview: The Transaction Coordinator will manage all aspects of the real estate...  ...titles, and/or mortgages Real estate license not required, but a plus Provide... 

Aveanna Healthcare

Home Care Nurse (LPN) Job at Aveanna Healthcare

 ...Licensed Practical / Vocational Nurse LPN/LVN We are one of the largest private duty...  ...: Award-Winning Culture Indeeds Work Wellbeing Top 100 Company in 2024 Best Company...  ...~ Aveanna has a tablet in each patients home allowing for electronic documentation ~... 

Prototek Digital Manufacturing

Model Maker II Job at Prototek Digital Manufacturing

 ...01:2015 and AS9100D:2016 certified as well as ITAR Registered.For more information, visit . Job Summary The role of the Model Maker II is to combine sophisticated fabrication talents with advanced problem-solving skills produce various levels of prototypes and... 

Lyons Magnus

Marketing Manager Job at Lyons Magnus

 ...quality products across all manufacturing phases, from raw materials to marketing. With over 2,000 diverse items for industrial ingredient and food service sectors, Lyons caters to leading restaurant chains nationally and internationally. At Lyons, our diverse and... 

Pursuit Collection

Assistant General Manager Job at Pursuit Collection

 ...unforgettable. What will you do in this job? Assist the General Manager in overseeing daily operations, including guest services, staff...  ...services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy...