ISTA Personnel Solutions South Africa is a global BPO company partnering with a U.S.A Medical Billing Company. We are looking for an experienced Call Centre Representative with expertise in Medical Billing Collections, specifically handling U.S. healthcare insurances such as Medicare, Medicaid etc.
To excel in this role, a strong understanding of US healthcare, billing terms, and processes is essential. As a customer-facing position, it also demands professionalism and empathy in all patient interactions.
PLEASE NOTE THE FOLLOWING:
Responsibilities:
Patient Payment Collection – Follow up with patients to collect payments, establish payment plans, and resolve billing inquiries.
Claims Review and Billing – Review EOBs, identify errors, and work with insurance providers to resolve claim issues.
System Management – Use billing systems to update records, track payments, and document interactions.
AR Reduction – Focus on lowering Accounts Receivable (AR) by meeting collection targets and analyzing aging reports.
Metrics and Compliance – Meet client-defined benchmarks and ensure compliance with HIPAA regulations.
Client Communication – Provide regular updates on collection progress and discuss performance metrics with the client.
Problem Resolution – Escalate complex issues and suggest improvements to enhance collection efficiency.
What we are looking for in a candidate:
If you are not contacted within 14 working days, please consider your application unsuccessful.
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